Triage

Logistics Exception & Disruption

Triage is the logistics war room. It watches the end-to-end flow across the dock, warehouse, and transportation for early warning signals, then ranks exceptions by real impact: customer risk, revenue exposure, and operational effort. Triage doesn’t just shout “late.” It tells you what broke, who is affected, what is most urgent, and what corrective actions prevent the same failures from recurring.

Primary Outputs

Typical deliverables

Live exception queue across WMS/TMS/ERP: what’s broken right now

Impact scoring by customer, OTIF risk, revenue exposure, and expedite cost

Root-cause clusters for repeat failures (carrier, dock, inventory, planning, compliance)

Daily war-room brief with owners, actions, deadlines, and escalation rules

Recovery playbook suggestions: re-slot, re-wave, re-route, expedite, partial ship, reschedule

Recurrence tracker: which fixes worked, which didn’t, and what to lock into SOP

Core Capabilities

What it does

Normalizes exception signals across systems into one prioritized queue

Separates “noise” from true risk using impact scoring and confidence thresholds

Identifies the failure point: inventory, wave/pick/pack, staging, dock, carrier, or appointment

Clusters repeat issues into systemic root causes to drive permanent fixes

Recommends recovery actions aligned to customer rules and operational constraints

Tracks corrective actions to closure and measures recurrence to prove improvement

Operational Fit

How it’s used

Used By

Logistics, DC Ops, Transportation, Customer Supply Chain, Customer Service, and Supply Chain Finance.

Used For

Daily disruption war rooms, OTIF recovery, expedite decisions, and “stop the repeat” root-cause work.

Typical Questions

What’s broken right now—and which issues actually matter most?
Which customers and orders are at risk, and what’s the best recovery action?
What keeps repeating, and what permanent fix will stop it?

Agent Overview