Promise

OTIF & Service Integrity

Promise protects the customer promise end-to-end. It scores order risk before shipments go out, validates allocation and ship plans against customer rules, and monitors on-time and in-full execution across DCs, carriers, and retailers. Promise turns OTIF into something actionable and defensible: what’s at risk, what’s causing misses, what it will cost, and what to fix first—so service improves and chargebacks drop.

Primary Outputs

Typical deliverables

Order risk scoring: “likely OTIF miss” list before ship with root-cause hints

Customer rule validation: appointment windows, lead times, ASNs/labels, pallet patterns

OTIF and fill-rate dashboards by customer, DC, carrier, lane, and SKU family

Exception alerts: shorts, late tenders, late pickups, missed appointments, and POD gaps

Chargeback and penalty exposure estimates with dispute-ready supporting evidence

Weekly service brief: “what missed / why / cost / corrective actions”

Core Capabilities

What it does

Defines OTIF consistently (and correctly) by customer rules, not “internal math”

Predicts order-level OTIF risk using signals from inventory, dock, carrier, and appointment plans

Detects systemic causes of misses: allocation logic, wave planning, staging constraints, carrier failures

Quantifies the business impact: chargebacks, expedited freight, rework, and lost sales risk

Creates a closed-loop recovery process: owners, actions, timelines, and recurrence tracking

Produces dispute-ready documentation aligned to customer scorecards and compliance requirements

Operational Fit

How it’s used

Used By

Customer Supply Chain, Logistics, DC Ops, Transportation, Customer Service, and Supply Chain Finance.

Used For

OTIF improvement programs, daily service risk reviews, customer scorecards, and chargeback prevention.

Typical Questions

Which orders are most likely to miss OTIF this week—and why?
Are misses driven by inventory/allocation, DC execution, or carrier performance?
Where are chargebacks coming from—and do we have the evidence to dispute them?

Agent Overview