Dock

Dock & Yard Control

Dock runs the warehouse front door. It manages inbound and outbound appointments, monitors dwell time and door utilization, and flags congestion before it becomes detention. Dock turns dock activity into an operating rhythm—what’s arriving, what’s late, what’s blocking flow, and what the warehouse should do next to protect throughput and service.

Primary Outputs

Typical deliverables

Inbound/outbound appointment adherence dashboard with late/early callouts

Dwell-time tracker by carrier, lane, door, and shift with detention risk flags

Door utilization and congestion heatmap to balance workload across the dock

Inbound priority list: what to unload first based on production/service impact

Exception alerts for missed pickups, no-shows, and chronic carrier violations

Shift handoff brief: “arrivals / blockers / action list / risk to service”

Core Capabilities

What it does

Tracks inbound and outbound appointments, ETA drift, and dock schedule stability

Monitors dwell time and turn time by carrier, door, shift, and load type

Optimizes door utilization by balancing workload across inbound/outbound and labor availability

Flags congestion drivers (staging limits, paperwork, equipment, staffing) before they cascade

Prioritizes unload/load sequencing based on service risk, production impact, and outbound commitments

Creates a repeatable cadence: shift briefings, carrier performance callouts, and action lists

Operational Fit

How it’s used

Used By

DC Managers, Warehouse Ops, Yard/Dock Supervisors, Transportation, and Customer Service.

Used For

Daily dock planning, shift handoffs, carrier performance management, and detention prevention.

Typical Questions

What’s arriving today, what’s late, and what will break the dock plan?
Where are we accumulating dwell time—and which carriers are driving detention risk?
Which loads should we prioritize to protect outbound service and production supply?

Agent Overview